At Tala Clean Laundry, we are committed to providing you with the highest quality laundry services and complete satisfaction. However, we understand that there may be instances where you need to return an item or request a refund. This policy is designed to provide you with a clear understanding of your rights and the process for handling returns and refunds.

Returns

We accept returns in the following cases:

  • The item was damaged during our cleaning process that did not exist beforehand.
  • The item was cleaned poorly and does not meet our high standards.
  • The item was lost during the cleaning or delivery process.
  • You received a different item than the one you submitted to us.

We do not accept returns in the following cases:

  • The item was damaged due to natural wear and tear or regular wear.
  • You did not specify special washing instructions when placing your order and the item was damaged as a result.
  • The damage was caused by improper washing at home after receiving the items.

How to make a return:

  • You must notify us of your intention to return an item within 24 hours of receiving your order.
  • Contact our customer service at [Phone Number] or email [Email Address] and explain the reason for the return.
  • Our customer service representative will provide you with return instructions and arrange for the item to be picked up at no cost to you.

Upon receiving the returned item, we will inspect it and notify you of our decision within 48 hours.

Refunds

If we have approved your return, you will receive a full refund for the cost of cleaning services for the returned item. The refund will be processed using the original payment method you used within 5 business days of approving the return.

In the event of an item being lost, we will compensate you for the value of the item based on the current market price.

We reserve the right to update this policy from time to time. This page will always be updated with the latest version.

We hope you never have to use this policy, but if you do, we are committed to handling your request promptly and fairly.

For any further questions, please do not hesitate to contact our customer service.

Please note that this policy is intended to comply with Saudi Arabian law. If you have any questions about the legality of this policy, please consult with an attorney.

We are committed to providing our customers with the best possible experience. If you have any feedback or suggestions, please feel free to share them with us.