INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What types of laundry services do you offer?
We offer a comprehensive range of laundry services to meet your diverse needs, including:
- Wash, dry, and fold: We expertly clean, dry, and fold your clothes, towels, linens, and bedding.
- Dry cleaning: We handle your delicate garments with utmost care, ensuring they look their best.
- Specialized services: We offer shoe cleaning, rug cleaning, and other specialized laundry services upon request.
Do you use eco-friendly products?
Yes, we are committed to minimizing our environmental impact. We use eco-certified detergents, softeners, and other cleaning products whenever possible.
How do I prepare my laundry for pickup or drop-off?
- Sort your laundry: Separate light and dark colours to prevent colour bleeding.
- Empty pockets: Remove any items from your pockets to avoid damage or loss.
- Delicate items: Place delicate items in mesh laundry bags to protect them during the washing process.
- Special instructions: Include any special care instructions for specific garments.
How long will it take to get my laundry back?
Our standard turnaround time is " 1 " business days. We also offer express service for an additional fee.
What if I have a missing or damaged item?
In the rare event that an item is missing or damaged, we will work diligently to investigate and resolve the issue. Please contact our customer service team immediately if you have any concerns.
INFORMATION ABOUT US